I called my sister in Australia yesterday, and she told me that my mother did recieve the letter (28 pages) I sent her, but I don't know when she recieved it. I can tell that you guys are "goed bezig"(Dutch for well done) in making sure your service runs to the Quality Level your customers expect from them. Keep up the good work. My mother lives in a Nursing Home in Sydney Australia, and I am sure when she recieves a letter through the post, it makes her day, thanks, Cheers Frank